Bee Organised – Frequently Asked Questions
What is personal concierge?
Personal concierge is when we complete tasks for you from your to do list, such as the things you don’t have time to do, can’t do or just don’t want to do. It is like having your own Personal Assistant on-call. You can purchase packages of time that best suit your needs both personally and for your business. We charge in 15 minutes increments so no job is too big or too small, and you can use your personal concierge package over a 6 month period.
Where do the items I donate go?
We have connections with many local community groups, charities and women’s refuges. We will let you know the options available for the items you want to donate, and let you choose where you want them to go. We can even take them away for you and drop them off as part of our concierge services. (This is one of our clients’ favourite bonus services)
I’m worried about privacy, how can you ensure that no private or personal information is released?
We run a totally discrete service here at Bee Organised and maintaining your privacy and confidentiality is of utmost importance to us. We will ensure that all personal and private information and records are properly managed in accordance with the Privacy Act 1988.
All employees also have a current Federal Police Clearance and Working With Children Check for extra assurance to our clients. If you do have personal records that need to be destroyed, we can organise this to ensure they are adequately disposed of.
We will also ensure that no material such as before and after photos or testimonials are utilised in any public forums or social media without obtaining your permission first.
Which package to book?
We offer complimentary phone consultations to determine what areas of your life, business or home you need a hand with, and which package is best suited for you. We’ll also ask you to send us photos of the spaces concerning you so we can start a plan of action with you. We’ll assist you in deciding which package best suits your needs and desired outcomes.
My house is out of control. Will you judge me?
We will not judge you at all. We understand and we believe you’re amazing for being strong enough to ask for a hand. You may see us thinking and looking a room up and down, please don’t confuse that for judging. We are just reviewing the space we are working with and are often already thinking about the best solutions and storage options for your space. We are here to offer you solutions and love to nurture you along the way. We are not here to judge.
How do you dispose of unwanted items?
We always look at the most sustainable disposal options for each item. We have a number of contacts and details that we use to find the best solutions for you, your items and the environment. We can discuss this with you during your consultation.
I want a 16 hour package to sort a few rooms out but I don’t have time to be home to declutter with you. What do you suggest?
Ideally the process works best if you are in attendance and directly involved however we understand time constraints so we have a number of solutions which include the use of flexible hours and multiple organisers at the same time as required to get the optimal results. Remember we have team of professional organisers who can come in as a team and smash it out!
We will always try and allow time to go through the results with you at the end of the day or completion of the job so that you understand the systems that have put in place and how to keep and manage it long term.
Even if you are working from home and we are working on your requested tasks, being able to ask you questions as needed will help guide us in the right direction if needed. You don’t have to be hands-on but being present is valuable.
Again, ideally we love to work with you to nurture and educate you on the best organisational strategies and finding the right solutions for you and your family, plus assist you with creating new positive habits for your household, business and life.
Are you going to make me throw out all my stuff?
Absolutely not. We will work with you to go through your things and work out what you’re going to keep, sell, donate and dispose of. With the things you are going to keep, we will work with you to find the best way to use or store your items that you love.
We will work with you to find the purpose for each items so you only have items around you that bring you joy and have a benefit to your life. If you love it and it makes you feel good, then absolutely, keep it! 🙂
For all of the items that you no longer want or need, we will discuss with you the best option to move it on. We have a number of options for you to choose from so you have complete control over where your items go.
How long does it take to declutter a room?
It really depends on your space, size of your room and what your end goal is. On average we say a room takes about 4-5 hours. Smaller spaces like a pantry or linen cupboard generally take 2 hours but again this will depend on a number of factors.
Each client and space is different so we can make a guesstimate from your images you send us and the initial consultation, then from there we can work out which package would work best for you.
So I’ve booked a declutter session with Bee Organised, what can I do before you come?
You don’t need to do anything to prepare for our arrival. In our phone consult there might be some things we suggest you think about, but generally we can get onto it straight away once we arrive in your home.
Many clients attempt to clean up prior to our arrival in fear of embarrassment causings themselves more stress and angst. We all live in the real world and have homes, families and busy schedules too so we get it.
It is also best for us to see your house in its typical state so that we can assess the situation and find the best solutions for you. So please don’t stress, we are here to assist you 🙂